My Portal
A better way to connect with us
From 17th March 2025, My Portal has replaced the 'Connect and Manage My Gas' Portal, providing customers with a better way to connect with us.
Please note: If you have previously registered to Jemena’s portal, all your applications will be migrated to our new My Portal. You will need to click ‘register now’ and enter the same details previously used, such as your name and email address, to reset your password. Once you've reset your password and entered the verification code sent to your email, all of your previous applications will be visible in the My Portal.
Please note: If you have previously registered to Jemena’s portal, all your applications will be migrated to our new My Portal. You will need to click ‘register now’ and enter the same details previously used, such as your name and email address, to reset your password. Once you've reset your password and entered the verification code sent to your email, all of your previous applications will be visible in the My Portal.
Getting started with My Portal
Log in to My Portal
Access My Portal to register and manage your gas applications, or track your electricity usage in Victoria.
How-to videos
Short videos on navigating My Portal, managing your account, raising gas applications and tracking your electricity usage.
Quick reference guides
Download PDF guides for navigating My Portal, managing your account, raising gas applications and tracking your electricity usage.
FAQs & Troubleshooting
Having issues with My Portal? We'll help you navigate account setup and key portal features.
Easy to lodge gas applications
You can use My Portal to lodge a range of gas connection applications, such as residential connections, modifications, disconnections, gas mains relocations, and high-pressure standby works.
Track your electricity usage
If your home is in our electricity network area in Victoria, you can track your home or business electricity usage anytime in My Portal. You can view your usage over various time periods daily, weekly, monthly, or even yearly, and compare it to the average usage in your area.
A better experience for our customers
We’re committed to continually creating better experiences for our customers. That's why we engaged them during the My Portal design and testing phases. Customers agree that our new portal is more user-friendly, addresses common pain points, and makes it easier for you to connect with us.
My Portal - New Key Features
Handy My Portal 'How-To' Videos
Quick reference guides
We've created a series of 'quick reference guides' to provide clear and simple instructions for making the most of My Portal. You can easily download these guides in PDF format for convenient access and quick reference whenever you need them.
Ready to connect?
My Portal makes is easy to submit gas applications or track electricity usage for your home or business.