Uniting Energy Assist - Gas

Take control of your gas bills

There are many simple things you can do to save energy and money in your home. To help support New South Wales customers who may be struggling with gas bills, we have partnered with community services organisation Uniting Vic.Tas to offer you free, over-the-phone home energy appointments.

Delivered by Uniting’s team of energy experts, appointments can help you better understand your bills, check you are receiving all available concessions and discounts, learn simple tips to cut your energy use, and much more. All calls are completely confidential and available in your preferred language.

What advice and support can I receive? 

While all calls are tailored to your needs, you can expect to receive advice on things like:

Bill basics


Discounts & concessions


Home energy  efficiency


Using appliances

Better understand your energy bill, if you are on the ‘best deal’ for you, and help comparing offers (using the Energy Made Easy website)



Get help checking all available discounts and/or concessions are being applied to your bill



Learn how energy efficient your home is, and simple ways to improve it (e.g. plugging draughts under doors that let the heat in)



Learn how much your gas appliances cost to run, how to use them more efficiently, and if you are eligible for appliance replacement programs


Payment support


Government rebates


Energy rights


Other service referrals

Get advice on budgeting, setting up bill payment plans or help applying for retailer hardship programs


Get help checking eligibility and applying for available government energy rebates or schemes


Better understand your energy rights, and where to get different kinds of support, including making a complaint


Where useful, referrals to other services like financial counselling, housing support and more

Read more about the program in this brochure.

Make an appointment today

To make a free home energy appointment, contact the Uniting team on 1800 313 126. They are available from Monday-Friday 9am to 5pm or you can leave a message and they will call you back. Translator support is available if you would prefer to speak a language other than English.

Who is Uniting?

Uniting Vic.Tas is one of the largest community service organisations based in Victoria, delivering services and programs like financial counselling, emergency relief, mental health, housing and family support for those in need. They provide free home energy advice, as well as other key service referrals, for those experiencing or at risk of financial difficulty – all in their preferred language. Learn more on their website.

Compare your gas bill with other energy retail offers

The Australian Government website, Energy Made Easy, is a great online resource to check if you're on competitive electricity rates.

Energy saving tips that will help the environment and your wallet

With many people spending more time at home it is inevitable that our energy consumption will go up. Rather than being hit by unexpected bill shock, try these energy saving tips to reduce your energy consumption of both gas and electricity, and help the environment at the same time.

Temperature control

  • Adjust the thermostats on your heating/cooling (18-21°C in winter, 23-26°C in summer) and set your hot water system to 60°C
  • Cleaning air filters on heaters and coolers to allow them to work more efficiently
  • Open and close curtains to best use the sun’s energy and to keep heat in or out
  • Install draft stoppers around doors and windows to prevent cold air from coming in
  • Close doors in your house and only heat or cool the spaces being used

Lighting and appliances

  • Turn off lights when not in use 
  • Only boil the amount of water in a kettle that you plan to use
  • Turn off electrical equipment (including laptops and monitors) at the power point rather than leaving on standby 
  • Switch your computers energy-saving mode on (if possible), which lowers power consumption 
  • Be sure to fill your dishwasher and washing machine before running them
  • Use a cold water cycle for your laundry loads and the lowest temperature on the dishwasher whenever you can
  • Hang your clothes outside to avoid using a clothes dryer
  • A fridge works more efficiently when full, so add pantry items to take up space if you need to


Interested in a few more energy saving tips?

View our Top 5 Energy Saving Tips for Summer - [ Arabic, Chinese, Italian, Turkish, Vietnamese ]
View our Top 5 Energy Saving Tips for Winter - [ Arabic, Chinese, Italian, Turkish, Vietnamese ]