Summer Safety
Helping Our Customers and Communities
Stay Electricity Safe this Summer
This summer, we’re here to support you with important safety information delivered straight to your mailbox, email, or phone. Given the likelihood of extreme weather, we want to help you stay safe and prepared in case of any power outages or faults.
At Jemena, we are dedicated to providing a safe and reliable electricity supply throughout the summer months. However, unpredictable weather events like storms or bushfires can sometimes disrupt service. If you do experience an outage, please visit our website or call us at 131 626 for updates and assistance.
We’re also sharing useful resources about life support equipment, tips to help manage your electricity bills, and our ongoing efforts towards a more sustainable future.
Let's work together to ensure that your loved ones stay safe and have an enjoyable summer.
About You
The electricity powering your place comes to you through our distribution network. As your electricity distributor, we get to work every day to bring energy to your life.
If you’re curious to learn more about electricity or the network, visit gridtalk.com.au.
About Us
We supply electricity to over 380,000+ homes and businesses in north and western Melbourne. Our services include maintaining and developing the distribution network and managing over 79,400 streetlights.
We also offer new connections, metering, and energy efficiency programs. Jemena prioritises customer satisfaction, providing extensive support and rapid response systems for faults and emergencies.
As one of Australia’s most reliable networks, we know it’s a team effort to stay safe this summer.
Our Responsibilities
As your electricity distributor, we’re committed to delivering on a number of promises to you — they’re promises we want to keep.
Our Services - Part of Your World
are in your community every day. Here are some of the things we’re doing:
Faults, Planned and
Unplanned Outages
If there’s a power outage or an unplanned interruption, we will work quickly to restore electricity and keep you informed via SMS, email, and our website. Please ensure your retailer has your correct contact information.
Working around live power lines can be dangerous. For your safety, we may need to interrupt power supply to keep everyone safe while we complete work. We’ll always give you at least four business days’ notice of a planned interruption.
On Life Support Equipment?
• Providing you with advice and assistance to help you plan, should your power go out unexpectedly.
• Offering batteries when we schedule a planned outage.
*You will need to provide medical confirmation to support this requirement
In the case of a planned power outage for repair or maintenance work, we’ll always provide you with written notice at least four business days before our work gets underway.
Stay Summer Savvy With Our Short Video Series
Energy Saving Tips for Summer in Six Different Languages
View our Top 5 Energy Saving Tips for Summer - [ Arabic, Chinese, Italian, Turkish, Vietnamese ]
Helping Communities Thrive
Since the launch of our Community Grants Program in 2019, Jemena has awarded around $800,000 in local grants to 78 groups supporting vulnerable people, critical emergency relief, mental and physical health, education and other benefits for thousands of Australians.
Our Committment to Sustainability
Explore our Sustainability Hub to learn how our commitment to sustainability is reflected across our business.
10-Year Strategy for Our Electricity Network
