Gas Outages

Gas Outages

Get the latest information on gas outages in your area.

  • If you experience no gas supply, contact your gas retailer during business hours - the number is provided on your gas bill.
  • For after hours, please contact us on 131 909

Unplanned interruptions Even with the best-managed networks, unforeseen incidents may cause temporary gas supply interruptions. We always strive to fix these problems as quickly as possible to lessen the inconvenience to our customers.

  • Customers can assist us by reporting any interruptions or faults they observe in our gas networks.
  • For your safety, please stay clear of suspected faulty gas pipes.
  • BEFORE reporting a fault, please check that your gas meter has not been turned off.
  • To report a fault, please contact us on 131 909

In order to maintain a reliable gas supply to homes and businesses, we sometimes have to carry out planned maintenance and therefore  may need to interrupt your gas supply for short periods. If your property will be affected by our gas mains renewal works, we'll give you two forms of notice before the works start:

  1. You will receive advance notice of a range of dates for when the work will likely take place.
  2. Once the work at your property is scheduled, you will find a card in your letterbox giving you the exact date. Work will take place between 8.30am and 4.00pm, and your property’s gas supply will be turned off. When the gas supply is restored to the street, a representative will turn on the gas and check the supply to your appliances.

If you cannot be present on the day of the works, we will leave further instructions on how to safely restore the gas supply to your appliances or you can arrange another time for us to assist you.

If your gas meter needs upgrading, or if we plan to interrupt your supply for any other reason, then we will still notify you in advance of the works by leaving a brochure giving a range of dates for when the work will likely take place. Again, you can choose to relight your gas yourself, or you can arrange a time for us to return to assist you.

For easy detection, we add a harmless chemical called mercaptan to give gas a distinctive odour. Most people describe the smell as rotten eggs or hydrogen sulfide like odour. It smells bad for a good reason - in case of a gas leak!

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  • Enquiries should be directed to 1100 at least two working days prior to excavation
  • Service Operators are available between 8:00 AM and 5:00 PM (AEST), Monday to Friday

Dial before you dig is funded by utility organisations throughout Australia.

  • Safe access to your gas meter or bottles and the area is clear of flammable materials.
  • If you have to evacuate and it is safe to do so turn off your gas supply or gas bottles – the valve to turn off your gas is located on the side of your meter or on top of your gas bottles.
  • Do not pour petrol near a gas appliance or flue outlet – petrol fumes could be ignited by the appliance flame
  • Do not fill your mower with petrol near a gas appliance or flue outlet
  • Do not spray aerosols near operating gas appliances – the flammable gas in aerosols pressure packs can be a fire hazard
  • Don't store chemicals or pressure packs on or near a gas appliance – heat may cause them to react or explode
  • Never use or store flammable materials such as petrol, mineral turpentine, paint or combustible cleaning solutions near a gas appliance
  • Turn off any pilot burners before using tile adhesive or solvents near a gas appliance
  • Enquiries should be directed to 1100 at least two working days prior to excavation
  • Service Operators are available between 8:00 AM and 5:00 PM (AEST), Monday to Friday

Dial before you dig is funded by utility organisations throughout Australia.

As your electricity distributor, we’re committed to delivering on a number of promises to you – they’re promises we want to keep. For more information please see our Customer Charter here: http://online.fliphtml5.com/nsew/edcb/#p=9

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We restore power to essential services first, such as hospitals. Then we make repairs that will restore power to the most customers and people who've been without power the longest.