Residential and small business services

From moving to renovating, new energy systems or changing business requirements, whatever your electricity needs we’ve got you covered.

Moving homes or premises

Need your electricity connected for move in day? Before we can switch on the lights you’ll need to sign up to an energy plan with a retailer (who manage your account and bills). Not sure who to choose? You can find a list of electricity retailers here and compare offers on the Energy Made Easy website. Moving out and need your power switched off? No problem. Just contact your retailer and they’ll liaise with us to arrange a final meter read, issue a final bill and turn it off.

Please note: If you need power disconnected from your electricity meter all the way to the street, say for building works, please see our basic connections and alterations services below.

New connections and alterations

Doing some works to your or a customer’s property and need to change, upgrade or disconnect your electricity supply? We offer a variety of new connection and alteration services, depending on how you use energy and what your property’s like. You can also find more support in our electricity connections FAQs or by contacting our team.

Services available

What's a basic connection?

Apply for this if

You want to connect electricity for the first time or change your supply or meter location

You need a temporary builder’s supply (for carrying out works lasting < 12 months)

Note: If you need a connection of over 100 Amps, please contact us

Who can apply?

What’s involved?

Once we have your completed application we’ll make you an offer outlining charges and the works we’ll perform. If you accept, we'll work with your registered electrical contractor to complete the works at an agreed time.

What’s the cost?

See our full list of charges

How long will it take?

  • Up to 10 business days to provide you with an offer after receiving a completed application
  • 20 business days to build once payment is received and all conditions of offer relevant to the services being provided are complied with
  • Want an expedited connection? See our electricity connections FAQs

What information do I need to provide?

  • Details of property requiring electricity
    • Lot / street no., road name, suburb
    • Property sketch / site plan showing where you want your electricity supply point and any obstructions
    • Supply required (1 phase, 3 phase)
  • If you already have electricity, your meter number and NMI (if applicable).

What else do I need to know?

Terms and Conditions

Sample Offer

Deemed Standard Distribution Contract

Apply for this if

You want to connect to electricity and micro-embedded generation or change your current set up to do so.

Note: If you need a connection of over 100 Amps, please contact us

Who can apply?

What’s involved?

What’s the cost?

See our full list of charges

How long will it take?

  • Up to 10 business days to provide you with an offer after receiving a completed application
  • 20 business days to build once payment is received and all conditions of offer relevant to the services being provided are complied with
  • Want an expedited connection? See our electricity connections FAQs

What information do I need to provide?

  • Details of property requiring electricity
    • Lot / street no., road name, suburb
    • Property sketch / site plan showing where you want your electricity supply point and any obstructions
    • Supply required (1 phase, 3 phase)
    • Type and capacity of embedded generator
  • If you already have electricity, your meter number and NMI (if applicable).

What else do I need to know?

Terms and Conditions

Sample Offer

Deemed Standard Distribution Contract

Apply for this if

You want to move an existing overhead supply to underground

Who can apply?

  • You (via our enquiry form)
  • Your registered electrical contractor

What’s involved?

Once we have your completed application we’ll make you an offer outlining charges and the works we’ll perform. If you accept, we'll work with your registered electrical contractor to complete the works at an agreed time.

What’s the cost?

See your offer for costs

How long will it take?

  • Up to 65 business days to provide you with an offer after receiving a completed application
  • If you accept the contract we'll work with you to complete the works at an agreed time which reflects the complexity of the works.

What information do I need to provide?

  • Address/location of requested relocation (Lot / street no., road name, suburb)
  • Description of works required
  • Site sketch / overall site plan showing where you would like asset relocated to (if applicable)
  • If you already have electricity, your meter number and NMI (if applicable).

What else do I need to know?

Connection Policy

Negotiated Connection Process

Apply for this if

You want your meter and supply removed (for example, because you are demolishing the property)

Who can apply?

What’s involved?

Once we have your completed application we’ll make you an offer outlining charges and the works we’ll perform. If you accept, we'll work with your registered electrical contractor to complete the works at an agreed time.

What’s the cost?

See our full list of charges

How long will it take?

  • Up to 10 business days to provide you with an offer after receiving a completed application
  • 20 business days to build once payment is received and all conditions of offer relevant to the services being provided are complied with.

What information do I need to provide?

  • Address/location of requested relocation (Lot / street no., road name, suburb)
  • Meter and NMI numbers

What else do I need to know?

Terms and Conditions

Apply for this if

You need us to relocate our assets (for example, move a power pole to allow for a new driveway)

Who can apply?

  • You (via our enquiry form)
  • Your registered electrical contractor

What’s involved?

Once we have your completed application we’ll make you an offer outlining charges and the works we’ll perform. If you accept, we'll work with your registered electrical contractor to complete the works at an agreed time.

What’s the cost?

See your offer for costs

How long will it take?

  • Up to 65 business days to provide you with an offer after receiving a completed application
  • If you accept the contract we'll work with you to complete the works at an agreed time which reflects the complexity of the works.

What information do I need to provide?

  • Address/location of requested relocation (Lot / street no., road name, suburb)
  • Reason for customer to request the works
  • Description of works required
  • Site sketch / overall site plan showing where you would like asset relocated to (if applicable)
  • Building layout plan, crossovers or development elevation plans if related to a building clearance request
  • Photos (if available)

What else do I need to know?

N/A