• Check your switchboard and look for any tripped circuit breakers or safety switches. Hopefully it’s just a case of resetting these and your power will return.
• If you are still without power, check our current outages page for details of interruptions in your area. Information is updated every 5 minutes.
• If your outage is not listed or if you have further information that would assist our crews, call us on the number below 131626
• Keep clear of any fallen power lines as these should always be treated as live and dangerous.
• Check in with your neighbours. Particularly those with special needs such as elderly and people with disabilities to ensure their welfare.

Our number one priority is the safety of the community and our workers.

We do our best to provide you with a safe and continuous supply of electricity. However we cannot guarantee you an uninterrupted supply as our electricity network is exposed to events beyond our reasonable control.

Common causes of interruptions are:

• vehicle or machinery accidents
• high winds, lightning strikes and storms
• debris or vegetation hitting powerlines
• animal life, such as birds or possums
• vandalism
• bushfires
• pole top fires
• overloads
• equipment failure
• wiring or appliance faults on property

The power lines and/or network electrical equipment in your area may also need to be temporarily taken out of service for repairs, or to allow for maintenance, alterations or augmentation. Our aim is to provide you with a safe and reliable power supply, and this involves maintaining the equipment along the distribution network in your area.

Whenever possible, we will notify you if the electricity supply in your area requires maintenance.

Actions taken by the Australian Energy Market Operator to protect the overall Australian power grid where they tell power companies to turn off power in local areas, reducing the overall demand on the grid stopping it from all turning off

• We restore power to essential services first, such as hospitals. Then we make repairs that will restore power to the most customers and people who've been without power the longest.
• This means we restore different circuits based on these priorities. So, if you see lights on across the road and your power is still out, it just means your circuit hasn’t been restored yet.
• Our network has a back-up supply that will manage most faults, however if there is severe damage, then longer interruptions can occur.
• Once an assessment is made by our crews, an estimated time of restoration (ETR) is displayed on our current outages page.