Planned Outages

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We are working to minimise the number of planned outages during the COVID-19 pandemic.

For our electricity customers in Victoria, we understand the impact electricity outages have on our customers with many now working from home and having to find ways of managing your business obligations and supporting your family requirements.  

We are only performing essential work required to maintain the safety and reliability of our network, or works that help power the community and keep local business running. We are delaying all non-essential planned outages or shortening the duration of the outage where possible.

We will continue providing advance notice of planned outages to impacted customers, and you can contact us directly on 1300 658 045 to discuss your individual circumstances. You can also view our Outage Preparation Tips below.

Types of essential works that require planned outages include:

  • Replacing or repairing electricity poles that have reached end of life and may cause unplanned outages further down the track
  • Allowing Jemena or local councils to cut trees back that are getting too close to power lines
  • Upgrading substations that supply electricity to neighbourhoods
  • Performing other critical maintenance that is needed to supply safe and reliable electricity to the community

Steps we have taken for essential field work

Be assured our staff are fully compliant with all requirements under Stage 4 restrictions. We closely monitor government updates and health authority advice, and will continue to comply accordingly. Here are some of the steps we have taken to minimise risks to our community and our people.

Our field teams (Jemena, Zinfra, and other authorised contractors):

  • wear face masks/respiratory protection where it does not introduce an additional work practices related risk, using company issued face masks (surgical, P2/N95) which cover the nose and mouth
  • maintain a safe 1.5m distance from each other where practicable
  • wash their hands regularly and thoroughly 

Batteries during planned outages

We know being without power for a short period is an additional challenge during the COVID-19 pandemic, so we are now offering to loan portable batteries free of charge to our electricity customers with medical needs during planned outages. This service is also available to customers who need continuous power supply for other reasons.

You can request to loan a battery free of charge when a Jemena representative calls you about a planned outage in your area.

Last updated 30/10/2020

NOTE: the outage location below is the actual street where the works will be taking place, however nearby streets may be affected by the outage

SUBURB STREET DATE DAY TIME STATUS
Ascot Vale Fernhill St 12-Nov Thursday 0730-1630 scheduled
Ascot Vale Middle St 17-Nov Tuesday 1100-1530 scheduled
Ascot Vale Moonee St 17-Nov Tuesday 0900-1330 scheduled
Ascot Vale Queens Ave 11-Nov Wednesday 0900-1400 scheduled
Coburg Charles St 1-Nov Sunday 0730-1530 scheduled
Craigieburn Fairways Blvd 5-Nov Thursday 0800-1500 scheduled
Essendon Salter St 6-Nov Friday 0800-1600 scheduled
Fairfield McGregor St 4-Nov Wednesday 0730-1630 scheduled
Fawkner Alec Crs 9-Nov Monday 0730-1630 scheduled
Fawkner Selola Crt 7-Nov Saturday 0800-1600 scheduled
Flemington Albermarle St 8-Nov Sunday 0730-1600 scheduled
Glenroy Daley St 30-Oct Friday 0830-1500 scheduled
Glenroy Wheatsheaf Rd 2-Nov Monday 0730-1430 scheduled
Greenvale Airdrie Mews 12-Nov Thursday 0800-1200 scheduled
Greenvale Arncliffe Blvd 12-Nov Thursday 1000-1300 scheduled
Greenvale Bradford Ave 12-Nov Thursday 1200-1630 scheduled
Ivanhoe Waterdale Rd 5-Nov Thursday 0800-1600 scheduled
Keilor Keilor Rd 8-Nov Sunday 0800-1600 scheduled
Keilor East Arcade Way / Prospect Drv 30-Oct Friday 0800-1300 scheduled
Keilor East Nyah St 30-Oct Friday 1200-1600 scheduled
Meadow Heights Haddon St 16-Nov Monday 0900-1330 scheduled
Micklenham Old Sydney Rd 6-Nov Friday 0830-1400 scheduled
Pascoe Vale Dixon St 30-Oct Friday 0800-1500 scheduled
Pascoe Vale South Springhall Pde 11-Nov Wednesday 0800-1600 scheduled
Preston Bell St 14-Nov Saturday 0700-1630 scheduled
Preston Dermot St 15-Nov Sunday 0730-1630 scheduled
Preston Newcastle St / Bell St 31-Oct Saturday 0700-1630  scheduled
Preston Newcastle St / Bell St 31-Oct Saturday 0700-0900  scheduled
Preston Newcastle St / Bell St 1-Nov Sunday 0700-1700 scheduled
Preston Newcastle St / Bell St 1-Nov Sunday 1530-1700 scheduled
South Kingsville Paxton St / Aloha St 31-Oct Saturday 1030-1630 scheduled
Sunbury Blyton Crs 13-Nov Friday 0800-1400 scheduled
Sunbury Ligar Ave 13-Nov Friday 1200-1630 scheduled
Sunbury McKell Ave 6-Nov Friday 0730-1530 scheduled
Sunbury Riddle Rd 5-Nov Thursday 0800-1530 scheduled
Thomastown Industrial Ave 15-Nov Sunday 0730-1530 scheduled
Tullamarine Airport Drv 31-Oct Saturday 0700-1600 scheduled
Tullamarine Broadmeadows Rd 6-Nov Friday 1200-1500 scheduled
Tullamarine Sharps Rd 30-Oct Friday 0700-1600 scheduled
Viewbank Nelson St 10-Nov Tuesday 0730-1530 scheduled
West Footscray Berthandra Crt 18-Nov Wednesday 0800-1530 scheduled
West Footscray Sunshine Rd 8-Nov Sunday 0800-1530 scheduled
Westmeadows Arnside Crs 11-Nov Wednesday 0800-1500 scheduled

Preparation Tips for a power outage

Before the day of the planned outage:

  • Save the date - keep the planned outage date handy on a calendar/diary, note on your fridge, message on your phone.
  • Your security system may require special attention - Either prior to or after the power interruption. Refer to your owner’s manual for more detail. You may also want to let your security authorities know that your system may be disrupted during this time.
  • Life support - Always follow the plan you have discussed with your doctor first. To register new equipment or update your contact details, call us on 131 626. In a life-threatening situation, always call 000.
  • Battery Backup - Install an Uninterrupted Power Supply (UPS) to any required computers, internet modems, or charge your laptop battery  
  • In rural area, please make necessary arrangements - to secure all livestock, and If you have an electric water pump, it’s a good idea to store enough extra water to have during the interruption.
  • Don’t be left in the dark - It’s always a good idea to have a back-up kit with torches with spare batteries, and or camping LED  lanterns pre charged, charged power packs for mobile phones, small portable radio with batteries, in the house.

On the morning of the planned power interruption:

  • Switch off appliances - Switch off motor driven appliance such as washing machines, dryers, ducted heaters, air conditioners, and appliances like televisions.
  • Switch your fridge to the coldest setting - Switch your fridge to the coldest setting about two hours before a planned outage. Cover your food, and try not to continuously open the fridge door. Remember to reset your fridge to the original settings when the power is back on. You may also want to add a couple of bags of ice to your freezer compartment.
  • Open your gates and garage doors - Open your gates and garage doors if you think you might need to access shortly before the interruption, otherwise keep them locked.
  • Look out for each other - Look out for each other and check to see if there are any neighbours who may be elderly or ill and need some help.
  • Leave a light on - After ensuring all lights and appliances are switched off, leave one light switched on so you know when your power has been restored.

Home Office tips -  what you could do to work around the planned interruption

  • File Backups - create both online and offline backups for files 
  • Internet - Use a Wi-Fi hot-spot on your devices, or 3G/4G if you have a SIM
  • Phone Calls - forward your home/work number to your mobile phone
  • Mobile Phones - Ensure your mobile phone is fully charged  
  • Portable Phone Chargers - power banks for charging phones, laptops and other devices
  • Planning - move your calendar events around to not have deadlines due the day of the power interruption
  • Scheduling - pre-plan your work and/or school schedule for the day