Planned Outages

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We are only performing essential work required to maintain the safety and reliability of our network, or works that help power the community and keep local business running. We are delaying all non-essential planned outages or shortening the duration of the outage where possible.

We will continue providing advance notice of planned outages to impacted customers, and you can contact us directly on 1300 658 045 to discuss your individual circumstances. You can also view our Outage Preparation Tips below.

Types of essential works that require planned outages include:

  • Replacing or repairing electricity poles that have reached end of life and may cause unplanned outages further down the track
  • Allowing Jemena or local councils to cut trees back that are getting too close to power lines
  • Upgrading substations that supply electricity to neighbourhoods
  • Performing other critical maintenance that is needed to supply safe and reliable electricity to the community

Last updated

Batteries during planned outages

We know being without power for a short period is an additional challenge during the COVID-19 pandemic, so we are now offering to loan portable batteries free of charge to our electricity customers with medical needs during planned outages. This service is also available to customers who need continuous power supply for other reasons.

You can request to loan a battery free of charge when a Jemena representative calls you about a planned outage in your area.

Preparation Tips for a power outage

Before the day of the planned outage:

  • Save the date - keep the planned outage date handy on a calendar/diary, note on your fridge, message on your phone.
  • Your security system may require special attention - Either prior to or after the power interruption. Refer to your owner’s manual for more detail. You may also want to let your security authorities know that your system may be disrupted during this time.
  • Life support - Always follow the plan you have discussed with your doctor first. To register new equipment or update your contact details, call us on 131 626. In a life-threatening situation, always call 000.
  • Battery Backup - Install an Uninterrupted Power Supply (UPS) to any required computers, internet modems, or charge your laptop battery  
  • In rural area, please make necessary arrangements - to secure all livestock, and If you have an electric water pump, it’s a good idea to store enough extra water to have during the interruption.
  • Don’t be left in the dark - It’s always a good idea to have a back-up kit with torches with spare batteries, and or camping LED  lanterns pre charged, charged power packs for mobile phones, small portable radio with batteries, in the house.

On the morning of the planned power interruption:

  • Switch off appliances - Switch off motor driven appliance such as washing machines, dryers, ducted heaters, air conditioners, and appliances like televisions.
  • Switch your fridge to the coldest setting - Switch your fridge to the coldest setting about two hours before a planned outage. Cover your food, and try not to continuously open the fridge door. Remember to reset your fridge to the original settings when the power is back on. You may also want to add a couple of bags of ice to your freezer compartment.
  • Open your gates and garage doors - Open your gates and garage doors if you think you might need to access shortly before the interruption, otherwise keep them locked.
  • Look out for each other - Look out for each other and check to see if there are any neighbours who may be elderly or ill and need some help.
  • Leave a light on - After ensuring all lights and appliances are switched off, leave one light switched on so you know when your power has been restored.

Home Office tips -  what you could do to work around the planned interruption

  • File Backups - create both online and offline backups for files 
  • Internet - Use a Wi-Fi hot-spot on your devices, or 3G/4G if you have a SIM
  • Phone Calls - forward your home/work number to your mobile phone
  • Mobile Phones - Ensure your mobile phone is fully charged  
  • Portable Phone Chargers - power banks for charging phones, laptops and other devices
  • Planning - move your calendar events around to not have deadlines due the day of the power interruption
  • Scheduling - pre-plan your work and/or school schedule for the day