Energy Explained: Gas meter removals

Our ‘Energy Explained’ series breaks down what you need to know about little-known aspects of the energy system. Here we outline how Jemena manages removing gas meters across our network.

Jemena owns and is responsible for the gas meters across our gas network in NSW.

The safety, wellbeing and security of our customers, community and of the network is at the heart of everything we do, and the illegal alteration or removal of meters can have major safety implications. That’s why Jemena manages the process of removing meters for you.

The most common reason our customers request their gas meter be removed is when planning a home knock down and rebuild. 

Gas must be disconnected prior to demolition commencing and can be reconnected at the end of the building works.

Jemena is committed to performing gas meter removals to meet your timeframe wherever possible. To help the process run safely and meet the timeframe needed for your project, please:

• Call the energy retailer for your property to request an abolishment of the meter and service to your property. If you don’t know who the energy retailer is, call us and we can advise you. Please have your meter number handy when you call.
• The Energy Retailer will the raise a service order for us to abolish the gas meter and service. 
• Then, one of our field technicians will perform a ‘mains disconnect’ – this involves safely removing the meter and isolating the gas service at the main.
• We then return the meter to our meter centre and update the market systems to remove the address from the market (this is called “homing the meter”). 

For more information, visit https://jemena.com.au/documents/gas/jgn-meter-removal-safety-announcement.aspx