Voices for Power Enters Second Year, After Increasing Energy Literacy Across Australia’s Culturally and Linguistically Diverse Communities
- Eight co-designed workshops were delivered in 2021, to 157 people from eleven of Australia’s largest community groups.
A program that helps empower people to negotiate a better deal on their power bill will reach more people from culturally and linguistically diverse communities in its second year, at a critical time when energy costs are rising.
Through the Voices for Power program, community network Sydney Alliance brings together diverse cultural, religious and community leaders to build collective power, through knowledge sharing about safe and affordable energy solutions.
Rob Amphlett Lewis, Chief Customer Officer at Ausgrid explained that the goal of the program, supported by energy distribution companies, Ausgrid, Jemena and Endeavour Energy, is to empower Australia’s community leaders to support others to take control of their energy concerns, adopt simple energy safety practices, better understand the energy industry and negotiate a better deal on their power bills.
“The Voices for Power program is aimed at increasing the confidence of our culturally and linguistically diverse communities, and we are extremely pleased to see the 2021 program delivered just that. We’re committed to ensuring equal access and understanding of our often complex energy system and look forward to seeing the results of the 2022 program,” Mr Amphlett Lewis said.
To deliver this critical program of work to our communities, leaders from our local Tongan, Fijian, Filipino, Arabic-speaking, South Asian, Chinese and Nepalese communities delivered linguistically and culturally appropriate training across eight co-designed workshops, training 157 community members. It is estimated these crucial sessions have so far reached 630 people in the community with significant real-world outcomes.
Nirjala Pandey, Nepali Trainer based in the Liverpool Local Government Area said, “The communities and people we work with are very concerned about the cost of energy, it is an urgent cost-of-living pressure that is stressing households. They are hungry to understand the energy system, how to save money and be empowered and confident to take control of their energy bills.”
Energy is always evolving and so too are Australia’s communities, programs like Voices for Power are essential to ensuring the energy industry stays connected to what communities need, today and tomorrow, while ensuring the energy literacy surrounding safety and pricing continues to increase.
Safety is a core value at Ausgrid, Jemena and Endeavour Energy, and improving public safety was a key focus for the energy distributors in supporting the program. The 2021 outcomes report found confidence amongst participants in understanding energy safety more than doubled post the training, with over 67 per cent of participants adopting more energy safe practices.
“It’s great to see the training delivering real life practical outcomes with participants adopting more energy safe practices. I’d also like to thank the community leaders who have made this possible through their own commitment and dedication,” Mr Amphlett Lewis said.
Lina Chen Pan, a trainer representing the Chinese community based in Georges River Local Government Area said, “The community appreciate the relational approach of the training. The community is trained together with people that they already trust and share information with. We take the time to listen to their experiences of the energy system. They feel that they are safe to ask questions about the energy system, which allows them to build their knowledge and confidence to engage with the energy system”.
The energy partners behind the second year of the program worked with Sydney Alliance to develop training workshops for the community leaders based off key learnings from the focus groups. Sydney Alliance encourages any community groups or individuals interested in participating in the program to reach out. www.sydneyalliance.org.au/energy-training.
Quotes from energy sector partners:
Managing Director, Jemena, Frank Tudor
“We’re proud to support a program where we’re seeing people from a range of communities becoming confident to engage with the energy system and do things like negotiate themselves a new deal that saves them money.
“The energy system can be complex, and it’s important for us to stay connected with communities through programs like this, so we can not only help them understand the system, but also look at what we can do to make things easier for them.”
Chief Customer & Strategy Officer, Endeavour Energy Leanne Pickering
Leanne Pickering, Chief Customer and Strategy Officer at Endeavour Energy said that as the energy transition progresses, we want to ensure that all customers are included, and no-one is left behind.
“At Endeavour Energy we want to ensure all of our customers understand the complex energy system, and have access to energy saving and safety information.
“The Voices for Power program is helping ensure all customers can better understand the energy system and what changes they can make to reduce their costs.”
Jemena Media Contact: 1300 331 239