Already got gas

This page provides links to information about your existing gas supply.

It covers a range of topics about metering, your and our rights and responsibilities, and general supply interruption information.

We’ve been making a lot of improvements to the speed and accuracy of our gas meter reading and meter data management processes – information about those improvements is here too.

You can also find links here with general information about getting connected to gas (a good choice!).

(If you want to have us get things rolling with a gas connection, click here to go to the “Connect and Manage my Gas” portal)

And most important of all is the information about how to keep your house and family safe with gas.

Just select the relevant link from the menu on the left hand side of this page.

If you want to talk to us about anything, you can call our general gas customer service line on 1300 137 078. Or you can use the Feedback form by clicking here.

If you require assistance about gas or gas hot water meter estimations, please phone our billing and metering  Customer Care Team on 1800 536 362 during business hours; or email us at customercare@jemena.com.au.