If you’ve experienced damage due to an unauthorised voltage variation (e.g. power surge), you could be eligible for compensation.

For example: Electricity - Jenny was at work during the day and returned home to find her television would not switch on. Jenny sought the opinion of a qualified technician who confirmed the television was damaged due to a power voltage variation after the power had gone off. So, Jenny jumped onto the Jemena claims page to lodge a claim for compensation.

Before you start

We know making a claim can be tricky. To help make the process as smooth as possible, we’ve provided all the information you’ll need below.

Please read this information carefully, because once you start your claim, you won’t be able to save your progress and come back to it later.

Checklist to help complete – Appliance Damage claim

Here’s what to you need to get ready in advance to complete the claim process successfully and what to expect after you’ve lodged your claim:

Your details

• Email address and mobile phone number
• Address where appliance damage occurred
• NMI or MIRN  

Claim item details

• The time and date of the incident (if known)
• Details of the damaged item
• Assessment reports from a qualified and reputable technician
• Images of the damaged item/s
• Proof of ownership
• Total amount you are claiming with supporting documentation (invoices/quote etc.)

Please note: Invoices, receipts, reports etc., must be from a qualified and registered repairer, written on an official company letterhead and have the relevant ACN/ABN and contact details. If a damaged item can be repaired, but you haven't arranged repairs yet, please provide the written quote. The repairer should state what caused the damage to the appliance(s).

Providing the supporting evidence we need will help us assess your claim more quickly. Without supporting evidence, Jemena will not be able to proceed with your claim.

Claim process

• It can take up to 20 business days to investigate and process a claim – more complex claims may take longer.
• If we assess your claim as eligible for compensation, we’ll let you know how much compensation we propose to pay you, via email.
• If you agree with the outcome, the funds will be transferred to your bank account within 10 business days.
• If you don’t agree with the outcome, you can request a review through our Claims Team.