Sometimes problems arise with individual meters and they don’t provide us with usage data. With no data readings, we need to estimate your usage.
Recent historical data is used to estimate usage, where possible. The estimated usage is used to generate a bill for the period that the meter has not been read.
Because back billing often covers a longer period of time than a normal bill (up to 9 months of usage), the bill may seem high. This is not an ordinary bill and should not be used as an indication of normal quarterly billing.
Estimates of usage may continue until we can access, test and remedy the problem with the meter.