Frequently Asked Questions

Get quick answers to your questions on applying, required documents, timelines, service upgrades, maintenance, and managing your service. Find tips on how third-party approvals may impact timelines and delays.

Frequently Asked Questions

New Connections

How do I apply for a New Gas Connection?

How do I know if my property is eligible for a gas connection?

What do I need to know before connecting to gas?

How long will it take to connect gas?

How much does it cost?

Existing Connections

Can I upgrade my existing gas connection?

How can I check if my existing gas connection is functioning properly?

What should I do if I want to disconnect my existing gas service?

What happens if I move to a new property with an existing gas connection?

How do I connect gas to my granny flat?

Delays Due to Third-Party Influences

What should I know about potential delays caused by third-party approvals?

How can third-party delays affect my gas connection timeline?

What can I do to minimise delays related to third-party approvals?

Faults and Emergencies

General Enquiries

Faults and Emergencies

General Enquiries

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