Is my information secure and will it remain confidential?
Who will have access to the survey data and gas consumption data?
Two of our partners will have access to the survey and consumption data. Freestyle Technology, our service provider, supplies the small devices which transmit gas consumption data to their platform. Jemena will be able to access and download the de-identified data from Freestyle Technology securely.
Jackie Duke Insights (JDI) and Honeycomb Strategy are our research partners and are responsible for designing, programming and hosting the Energy Research Study survey. They collect the survey data and provide it to Jemena for analysis purposes.
We may share the data with government organisations such as the AER and CSIRO, and non-government organisations, including Jemena’s service providers, for the purposes of the study and for research, analysis and planning purposes. All data shared with third parties will be de-identified and cannot be linked to any individual household.
Will Jemena sell the Energy Research Study data to third parties?
No. By law, the gas consumption data can only be accessed by the meter reader, a customer's energy retailer, and others who are entitled to it under the law (such as distribution networks, and other people who you specifically authorise). Jemena owns and operates the gas distribution network in NSW.
Will I be able to access the gas consumption data collected?
No, the data will be transmitted to a secure third-party cloud location for the purpose of conducting this research.
Will the device continue to send my gas usage data to Jemena after the study is completed?
The device will become part of the gas meter located at your property and will continue to transmit de-identified data to Jemena until such time as the battery runs out or the device and / or meter is removed.
What technology do we use to transmit gas consumption data?
The gas consumption data is collected from the small device using a secure NB-IoT network, this network is similar to a secured mobile phone network. No customer names, addresses or identifiable data is transmitted.