Power Outage Notifications

Our customers will automatically receive outage notifications via SMS or email, if these details have been provided to their energy retailer. We also deliver a printed card in the mail for any Planned Outages.

View the latest Planned Outages by suburb
View any current outages via our Outages Map

Answers to common questions

Can I receive electricity outage notifications via SMS or Email?

Yes, customers will automatically receive electricity outage notifications via SMS and/or email (in addition to continuing to receive a physical card in the mail for any Planned Outages) if their mobile number and/or email address is listed on their electricity account with their energy retailer.

How can I opt-in to receive these digital outage notifications?

If you want to ensure that you will receive outage notifications via SMS, make sure that the mobile number listed on your electricity account with your energy retailer is up to date.  

Similarly, if you want to receive these outage notifications via email, make sure that the email address listed on your electricity account with your energy retailer is also up to date.

How can I opt-out of receiving these outage notifications?

When you receive an outage notification from us via SMS or email, you will be provided a unique link within the message to opt-out of future notifications. This link will expire after 30 days.

How can I opt back in with the same mobile number or email address?

If you opted out of these notifications accidentally, or changed your mind and want to opt back in with the same mobile number or email address, you will need to call our Customer Service team on 1300 131 871.

What do the electricity outage notifications look like?

Sample Planned Outage mailbox card:

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