Our Services

From renovating to building a new home, local shops to large-scale industrial businesses, whatever your electricity needs – today or tomorrow – we’ve got you covered.

Jemena now provides instant quotes for the following service request types:

  • A New Electricity Pit – Application for the installation of a new pit to supply power to your property. This request is ONLY for sites with no active retailers. For active supplies please contact your electricity retailer.
  • A New Connection – Application for a new basic connection to the Jemena network, or a builder's construction supply.
  • To Remove your Electricity Meter – Application for the permanent removal of your electricity meter and service line at your property. This request is ONLY for sites with no active retailers. For active supplies please contact your electricity retailer.
  • To Move or Change Jemena’s Equipment – Application for any alteration requirements to your existing connection, for sites under 100 amps. Also for electricians to arrange for supply to be temporarily turned off to safely complete works inside a property.

To generate a quote, simply register or log into the Jemena Electricity Distribution Portal and click on the Price Estimation Tool.

If you need more information or have any questions you can contact our,

Customer Service Team

Seek professional advice

Before making any changes to your existing electricity supply or installing new electricity powered appliances, we recommend you consult an electrician (Registered Electrical Contractor) for professional guidance and advice. For a list of Registered Electrical Contractors, visit Energy Safe Victoria.

Services which must be requested by your retailer

Your electricity retailer manages the billing of the electricity consumption at your property. Your retailer of choice can submit applications for Jemena services on your behalf. In some cases, you must request Jemena services through your retailer.

If you are moving in or out of a property which is already connected to the Jemena Electricity Network and a meter is installed at the property, reconnection and disconnection orders must be requested via your retailer.

Re-energisation Request
Moving into a new property where electricity is already connected?
Speak with your retailer to ensure the power will be turned on when you move in.

De-energisation Order
Moving out of a property?
Speak with your retailer to arrange for your billing account to be closed or moved to a different address.

Removing A Meter where there is an active billing account
Knocking down your house and need the meter and service line removed?
If there is an active billing account open for the property, the request to remove the meter must be submitted via your realer so they can first de-energise the meter and close your billing account.

Building a new home and want the power turned on at the same time Jemena installs the meter?

If you are building a new house and would like the power to be switched on at the same time the meter is installed, you must submit your New Connection application with an electricity retailer of your choice.

New Connection via your retailer
Your retailer will submit an application for Jemena to install the meter and service line at your property and also setup your billing account. This will ensure we can turn the power on when we install the meter.

New Connection via Jemena
You or your electrician can submit an application for a New Connection directly with Jemena. In this case, we will not turn the power on when we install your meter and service line. Before moving in, the occupant will need to request the power to be turned on via their electricity retailer. 

Avoid moving into a property without power
If applying for a New Connection directly with Jemena, we recommend you request your retailer to arrange for the power to be turned on more than 48 hours in advice of your move-in date.

Where to apply for services

Most services can be submitted directly via the Jemena Electricity Distribution Portal or via your electricity retailer. The services below must be submitted either directly or via a retailer.

Apply directly via the Jemena Portal

New Connection or increase to your supply needs requiring more than 100 amps

Remove Your Meter, If the billing account at the property has been closed. An application to remove the meter must be submitted directly with Jemena

Apply via an Electricity Retailer

Re-energisation Request – Turn the power on at an existing property

De-energisation Request – Turn the power off when you’re moving out

Configure Your Meter For Solar – Once your solar installer has installed the solar panels and invertor, and has submitted the solar panel, invertor and electricity generation capacity details to Jemena, your can request for your meter to be configured for solar via your retailer. Your installer or electrician will advise if a meter change or consolidation is also required.

Residential and small business customer services

Commercial and industrial customer services