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Gas Meter Mate frequently asked questions
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Gas Meter Mate frequently asked questions
General Information
Who is Jemena?
Who is my retailer?
Why am I being asked to provide my own meter reads?
Can I provide my meter reads direct to my retailer?
I have a question not answered here, how can I get in touch?
About Gas Meter Mate
What is Gas Meter Mate?
How do I access or get the Gas Meter Mate app on my smartphone?
How is Jemena collecting the data I submit using the Gas Meter Mate app?
Where can I submit feedback about the app?
I want to uninstall the Gas Meter Mate app from my phone. Should I notify Jemena?
My Gas Meter Mate profile
What do I do if another person has already registered my property to a Gas Meter Mate profile?
How can I delete my Gas Meter Mate profile?
I am using the Gas Meter App, but I've moved house, what do I do?
I've switched retailers. Do I need to do anything with my Gas Meter Mate profile?
Register & login to Gas Meter Mate
Gas Meter Mate won't accept my password.
Can someone else in my household register for a Gas Meter Mate profile?
Adding a property
What is a MIRN? Where do I find my MIRN to set up my property on Gas Meter Mate?
What is a Meter ID? Where do I find my Meter ID to confirm that I'm adding the right meters to my Gas Meter Mate profile?
I have more than one property that I want to submit gas and/or gas hot water meter readings for. Can I register more than one property on Gas Meter Mate?
The meter ID or number in the app doesn't match the meter ID or number on my bill or on my actual meter. What do I do?
Reading my meter
Why should I use the Gas Meter Mate app to submit my own meter reads?
Where is my meter located?
I can't find my meter and I live in a complex or high rise building. What should I do?
What happens if I can't access one of my meters?
What does my gas or gas hot water meter look like?
How do I read my meter at home/residential property?
How do I read my meter at my commercial property?
How do I take a photo of my meter?
What happens if I can't or don't want to provide a photo of the meter reading?
How will I know when to submit a meter read?
What happens if I don't submit a meter reading on time?
Can I change my scheduled read date?
Why is it important to submit a meter reading on time?
What happens after I submit my reading? What does 'processing my read' mean?
Will you contact me if there is a problem with my read?
I've made a mistake and accidentally entered in the wrong numbers and submitted my read. What should I do?
I no longer wish to submit my own meter reads. What should I do?
My gas bill
Will the meter read I provide appear on my gas bill?
I've been billed based on an estimate. Can I have this corrected?
Faults & emergencies
Something is wrong with my meter. What should I do? (e.g., looks broken, dials aren't moving)
I can smell gas on my property. What should I do?
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