Supporting NSW small businesses during COVID-19

13 August 2020

The Jemena Gas Network supplies natural gas to more than 35,000 small business and commercial customers in New South Wales. We know many small business owners are experiencing financial challenges due to the impacts of COVID-19. By introducing new technology and cutting costs, Jemena is supporting its small business customers. 

Read your own gas meter

Your gas meter is regularly read by one of our readers, and this information is passed on to your energy retailer who prepares your gas bill. Because of COVID-19, our readers are unable to enter many properties, including high rise developments, small business precincts, and commercial sites.  

In response, we’ve created a new online portal which allows some customers to read their own meter which means avoiding an estimate and ensuring the next bill is accurate.

To see if your business is eligible for a self-read, call one of our operators on: 1300 658 047

Lower NSW gas distribution charges

You should notice the gas distribution charge on your bill has been reduced.

From 1 July this year, we’ve cut the cost of our portion of the gas bill for New South Wales customers. The price changes, endorsed by the Australian Energy Regulator, will result in small businesses saving approximately $1,585 off their gas bills over the next five years.

Small Retailer Relief Package
This new package provides eligible small businesses of small energy retailers with the ability to defer the distribution portion of their gas bill.

Running from 1 July 2020 to 31 December 2020, eligible JGN customers will be able to request a deferral of up to three months from their retailer, meaning customer gas bills may be deferred until the end of March 2021. 

The package builds on the Energy Network Relief Package. Customers of energy retailers not participating in the package are encouraged to discuss their individual circumstances with their energy retailer, many of which are offering financial relief support. For details visit

About the Jemena Gas Network

The Jemena Gas Network distributes natural gas to 1.4 million residential and business customer sites in Sydney, Newcastle, the Central Coast and Wollongong as well as more than 20 country centres, including those in the Central West, Central Tablelands, South Western, Southern Tablelands, Riverina and Southern Highlands regions.

More information on Jemena can be found at

Media Contact 1300 331 239