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COVID-19 impacts on services including gas and electricity connections

Friday, 14 January 2022

This is a challenging time for all Australians and Jemena understands how important your energy supply is, particularly when many of us are working and studying from home. However, like most Australian businesses, many of our colleagues and team mates are being affected by COVID-19 and isolation requirements at the moment, including our field crews and contact centre staff.

Our priority is keeping our gas and electricity networks safe and up and running, so our field teams on deck need to prioritise critical maintenance tasks.

Unfortunately, this means there may be some delays in other services. This includes connecting and disconnecting gas services in New South Wales and electricity connections in Victoria.

If you are affected by this, Jemena will contact you ahead of your appointment – there’s no need to phone us – and find an alternative time that works for you as early as possible in our work schedule. If we do not contact you, your appointment should proceed as scheduled. 

We are doing our best to reschedule appointments as quickly as possible. On behalf of our field crews and contact centre staff, we thank you in advance for patience and understanding in this period.