Our newsroom is a dedicated resource for media outlets and journalists. Jemena’s media team does not have access to customer records and is unable to respond to customer enquiries.

Energy Charter Disclosure

On an annual basis, Jemena produces an Energy Charter disclosure statement which documents the customer focused initiatives we have undertaken over the previous 12 months, as well as identifying areas for improvement.

The Energy Charter is a collective of Australian energy generators, transmission and distribution companies, and retailers who are committed to providing better services for our customers.

Nineteen Australian energy companies are signatories to the Energy Charter, and in October 2020 submitted their disclosures to the Energy Charter’s Independent Accountability Panel, led by Clare Petre.

As part of the disclosure reporting process we are also welcoming feedback from the public. To learn more about the disclosures or to provide feedback visit:

To read our report, click here 

To read the statements of all 19 signatories, click here

To read the Energy Charter media release, click here