Jemena
  • Customer information

    Outages and emergencies

    • Current power outages
    • Electricity emergency information
    • Gas outages and emergency information
    • Preparing for an emergency
    • Power outages and restoration process
    • Power outage notification via SMS

    Jemena Electricity Network

    • Codes and guidelines
    • Customer service
    • Guaranteed service levels
    • Feedback and complaints
    • Meter reading
    • Private overhead electric lines
    • Public lighting
    • Smart meters
    • Solar premium feed-in tariffs
    • Summer safety
    • Voltage variations and claims

    Jemena Gas Network

    • Consumer and design guides
    • Current projects
    • Feedback and complaints
    • Gas availability
    • Making a claim
    • thenaturalchoice.com.au
  • Your safety

    At home

    • Electrical safety
    • Gas safety
    • Summer safety

    Around our network

    • Bushfire mitigation
    • Dial before you dig
    • Safety near substations
    • Trees and powerlines
  • What we do

    We own and manage assets

    • What we do
    • ActewAGL
    • Colongra Gas Transmission and Storage Pipeline
    • Eastern Gas Pipeline
    • Jemena Electricity Network
    • Jemena Gas Network
    • Multinet Gas
    • Queensland Gas Pipeline
    • Rosehill Recycled Water Scheme
    • United Energy
    • VicHub

    We develop assets

    • Asset development
    • Major projects
  • About Jemena

    About Jemena

    • About us
    • Contact us
    • Health and safety
    • History
    • Investor information
    • Leadership team
    • Media centre
    • Publications
    • Vision and strategy
    • What we do

    Community

    • Community and environment
    • Community investment
    • Community link
    • Partnership programs

    Environment

    • Environmental links
    • Green workplaces
    • Sustainability
  • Careers

    Search for a job

    • Advertised vacancies
    • Create a job alert
    • Sign in to track your application
    • Submit a general application

    Working at Jemena

    • Career development
    • Graduate opportunities
    • Meet the team
    • Trainees & apprentices
    • What we offer
  • Contact us

    Outages & emergencies

    • New South Wales
    • Jemena Gas Network - 131 909
    • Victoria
    • Jemena Electricity Network - 131 626
    • United Energy - 132 099
    • Multinet Gas - 132 691

    Customer enquiries

    • New South Wales
    • Jemena Gas Network - Contact your retailer
    • Victoria
    • Jemena Electricity Network - 1300 131 871
    • United Energy - 1300 131 689
    • Multinet Gas - 1300 131 689

    Unsure who to call?

    • Find your distributor

    Jemena head office

    • 321 Ferntree Gully Road, Mount Waverley Victoria, 3149
    • Locked Bag 7000, Mount Waverley, Victoria, 3149
    • Phone: (03) 8544 9000
    • Fax: (03) 8544 9888

Consumer and design guides

Jemena Gas Network

Consumer guides

  • Consumers Guide to Natural Gas Centralised Hot Water System Performance

Design guides

  • Certification of Common Factor
  • Confirmation of Appliances and Loads Medium Density including Individual or Centralised Hot Water
  • Confirmation of Gas Centralised Hot Water System Installation
  • Design Guide for Gas Centralised Hot Water Systems
  • Design Guide to Natural Gas Metering
  • Developer Guide to Natural Gas
  • Developers Guide for Industrial and Commercial Estates
  • Model for Estimation of Common Factor for Gas Centralised Hot Water System

New connections

  • Consumer & design guides
  • Gas availability
  • Network operator rules

Our network

  • Access arrangement
  • Access framework
  • Asset regulation
  • Current projects
  • Gas supply interruptions
  • Request for service

Contacts

  • Report gas pipe damage
  • Call 131 909 or 000
  • Dial before you dig
  • Call 1100 before you dig
  • Land services
  • Phone (02) 9397 9000
  • Fax (02) 9397 9997
  • Scott Martin
  • Manager Commercial Operations
  • Phone (02) 9270 4500
  • Fax (02) 9270 4501
  • scott.martin@jemena.com.au