Relocate, replace or remove your supply

Doing some renovations or landscaping work, upgrading your appliances or changing your business gas needs? Whatever help you need, we’ve got you covered.

Services available

Apply for this if

You want to move your existing gas meter or supply

Who can apply?

What’s involved?

Once we have your completed application we’ll make you an offer outlining charges and works we’ll perform. If you accept, we'll do our best to work with your gasfitter or plumber to complete the work at an agreed time.

How much will it cost?

Costs will be outlined in our offer. You may receive separate charges from your plumber or builder for their work.

What else do I need to know?

If at any stage we find site conditions vary from what was advised we may have to revise your offer and charges.

All works are subject to our Terms and Conditions for Meter Relocation Services

In line with our Deemed Standard Connection Contract you need to let us or your retailer know of any permanent material change in your energy load or usage.

Apply for this if

You want to replace your existing gas meter and/or supply or install new gas appliances (for example, a new gas hot water system) that requires a new meter.

Who can apply?

What’s involved?

Once we have your completed application we’ll make you an offer outlining charges and works we’ll perform. If you accept, we'll do our best to schedule and perform your meter change as soon as possible.

How much will it cost?

Costs will be outlined in our offer. You may receive separate charges from your plumber or builder for their work.

What else do I need to know?

Offers will remain open for a specified time, before expiring. If this happens we may need to requote you.

If at any stage we find site conditions vary from what was advised we may have to revise your offer and charges.

All works are subject to our Terms and Conditions for Meter Upgrade/ Downgrade Services

In line with our Deemed Standard Connection Contract you need to let us or your retailer know of any permanent material change in your energy load or usage.

Apply for this if

You want to knock down your home or complete significant renovations or landscaping work that may interfere with the gas pipes at your property.

Who can apply?

  • Your preferred retailer
  • Your gas plumber or fitter
  • Yourself (via our Connect and Manage My Gas Portal) - provided no one currently uses gas at the site. Otherwise, otherwise you’ll need to go through your retailer.

What’s involved?

Once we have your completed application we’ll make you an offer outlining charges and works we’ll perform.

If you accept, we'll do our best to schedule the works on your chosen date. Our standard time frame for decommissioning is 20 business days. Please note that this work is weather dependent.

How much will it cost?

Costs vary based on meter size which ranges from $1,155 to $2,406.80. You may also receive separate charges from your plumber or builder for their work.

What else do I need to know?

Under the Demolition Work Code of Practice, you’ll need our meter removal confirmation before beginning any demolition works.

Apply for this if

You want to get access to real-time gas flow data for your business.

Please note: pulse output data is raw data and cannot be directly used to calculate bills.

Who can apply?

What’s involved?

To complete this connection you’ll first need a compatible gas meter, interface equipment and building management system or data logger. While we can help with the meter, your gas fitter or plumber and electrician will need to help with everything else.

Once we have your completed application, we’ll make you an offer outlining charges and works we’ll perform, including design requirements for your interface equipment and an installation checklist.

How much will it cost?

Charges vary based on your meter and will be outlined in your offer. You may also receive separate charges from your plumber and electrician for their work.

What else do I need to know?

Please make sure your application also includes:

  • Meter details & photographs (so we can check compatibility)
  • Technical drawings for your pulse output interface (use our standard design or ask your electrician for help)
  • A Certificate of Electrical Safety.

A licensed electrician must be on site for the installation appointment to provide the certificate of electrical safety for your interface cabinet and hazardous area wiring.

Interface equipment must be installed according to the manufacturer’s specifications and comply with all applicable laws, regulations and Australian Standards.

Pulse counter services are performed under the terms of our Terms and Conditions for Pulse Output Connection Services.