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Information update for customers in the Melbourne suburb of Gladstone Park

Jemena has now restored electricity supply to all customers effected by an electricity outage on Thursday, 11 January 2018 in the Melbourne suburb of Gladstone Park. Unfortunately, some customers may be unable to use some of their electrical appliances as a result of this incident.

These customers may be eligible for compensation under Electricity Industry Guidelines No. 11. To be assessed for compensation, effected customers must complete a Customer Claim Form.

Jemena has attempted to contact all customers who were impacted by this outage directly. If you believe you may have been impacted by this outage, or wish to discuss the specifics of your claim please contact Jemena on 1300 131 871.

We sincerely apologise for any stress caused as a result of this outage, and appreciate the patience of our customers as we progress compensation claims.