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Customer charter

The customer charter aims to be a useful guide for customers to our services and responsibilities. In addition, it also outline your responsibilities as a customer, to assist you in understanding what is needed to ensure that the electricity supply to your property is reliable and safe.

You will find important information on how to obtain the best from your electricity distribution service for customers who are connected to the Jemena Electricity Network distribution area in the north-western suburbs of Melbourne.

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